All kids bicycles are covered by ONE YEAR limited warranty.


The limited warranty does not cover paint damage, rust, corrosion, any modification made to the bicycle, normal wear and tear, improper assembly or maintenance, installation of parts or accessories not originally intended or compatible with the bicycle as sold and costs of installation, assembly and disassembly. The warranty does not apply to damage or failure due to accident, abuse, misuse, neglect or theft.

Repaired or replaced products are covered for the remainder of the original warranty period.

This warranty applies only to the original owner of the bicycle and is not transferable to subsequent owners.

The bicycle must be in an assembled condition and accompanied by the original receipt for the bicycle.

Costs such as assembly, transport etc. are not covered by the warranty.

The claimer is responsible for return shipping charges.

TO MAKE A CLAIM Please follow the following steps if you believe you have a valid warranty claim:

Email the following information to our customer service: customerservice@characterbikes.com.au

Subject ÔÇô Kids bike Warranty Claim

Order Information ÔÇô Your order number

Bike Information ÔÇô Model / Size

Your Name



Daytime Phone Number

Clear images showing;

Area of bicycle with manufacturing defect

Complete assembled bike

Proof of purchase: Receipt/Invoice